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What should I do after the payment is successful?

Dear taosneakers customers, thank you very much for placing your order in our mall, After placing your order, in order to ensure your shoes will be delivered, please make sure to complete the following 3 steps after successful payment!!!

Step 1: Confirm order information

We take your purchase very seriously and our customer service manager, Lucy, will communicate with you to ensure that your order details, delivery arrangements or any other questions are answered promptly.

After payment, usually the customer service will send you an order confirmation message via Whatsapp: +852 9208 6003 or E-mail: within 24 hours.

Step 2:Confirm Quality Check Pictures

We carefully check the overall quality of each pair of shoes, including details and special colors. Our QC quality inspection report will provide you with a better shopping experience and increase trust in our brand. 💯

Usually within 2 working days after you confirm the order information, customer service will send you  Quality Check Pictures (QC pictures, photo of your shoes) via WhatsApp or Email to make sure you are satisfied with the shoes.

What should you do:

Check the Quality Check Picture, if you are satisfied, please reply to the customer service confirmation message, let the customer service start shipping the shoes (For example " I’m very satisfied with the QC pictures, please start shipping my shoes " or Please retake QC ").

Step 3:Obtain the logistics tracking number

After completing the QC pictures confirmation, we will start shipping your shoes. Usually the customer service will send you the logistics tracking number and the tracking website within 2-4 working days (The time depends on the speed at which the logistics company sends us the number).

Usually it will take 7-15 working days to arrive after you confirm the QC picture.

What should you do:

Be patient and check your WhatsApp or Email for the tracking number at the above mentioned times.

Usually, in the case of European logistics information, the tracking website rarely updates the information in the first 10 days. After arriving in the next country, the local post office will feedback the information and update it, so please be patient. If more information is not updated after more than 10 days, please contact customer service to solve the problem. 

More shipping questions👉 Click this  “Frequently Asked Shipping Questions”

In the end

If you still have question about your order, please contact customer service through the following contact information in time!

Customer Service Contact Infomation:

Whatsapp: +852 9208 6003

Note: Due to different time zones, sometimes WhatsApp cannot reply and customer service staff cannot reply to your message in time, so please be patient. The customer service staff will reply you at the first time when they see your message.

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